Just need to have an "ARGGHHH!" moment. Keep reading if you don't mind a simple rant. This is one huge soap opera.
I can't get into my Verizon account! I need some kind of password that I don't have because it's not registered. I can't register because I don't have the password that was set on my phone. My phone number and account number don't exist online because of it.
At least the online chat lady, Kendra, was AMAZING and figured this all out for me. Too bad the customer service number is useless as it wants the PASSWORD.
My phone contract expires on the 23 and was hoping to find information on keeping my phone and this account or setting up a totally new contract. I really wanted to do this online so I don't have to deal with shark frenzy at the Verizon store on Saturday.
Here's what I wanted to know:
1. If I keep my phone how do I redo the contract?
2. Do I need to set up the old/new account on Saturday and if I don't, do I lose phone service and or have to start all over again?
3. Should I wait until Thursday morning (29th) when I get into Ohio and have my cell phone expert brothers could help me pick out a new phone that doesn't need a data plan?
The crazy part? Wally World had Verizon phones way cheaper than the Verizon store and online site. However; I'm not sure that's a good idea. After all, it's Wally World.
ARGHHH..the stupid store number is automated! What happened to REAL people? Oh yeah..that's 1-800-CALL-INDIA